Manager SFMC

Salesforce Manager

Salesforce Manager

Key Responsibilities:

• Manage and resolve Salesforce user-submitted support cases in a timely and efficient manner
• Assist in onboarding and training of new users on best practices and company-specific processes
• Maintain and enhance Salesforce documentation, user guides, and knowledge base
• Oversee contract and template management within Salesforce, ensuring accuracy and consistency
• Monitor and report on performance and pipeline metrics, providing data-driven insights
• Administer lead & case routing rules to ensure timely and accurate follow-up
• Assist in creation of Flows for automation to better support front end user efficiency
• Assist in maintaining field, layouts, profiles, sharing rules and other back end elements of Salesforce.
• Collaborate with other departments to support broader Salesforce initiatives and enhancements

Required Skills & Qualifications:

• Solid understanding of Salesforce fundamentals; Salesforce Administrator Certification is a plus
• Strong attention to detail, with excellent organizational and time management skills
• Outstanding communication skills both written and verbal
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment
• Comfortable working independently and collaborating across teams
• High level of professionalism and accountability in handling sensitive data and deadlines

Education & Experience:

• 8-10 years of experience in a Salesforce Admin, sales operations, or administrative support role
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)