5 - 10 years
12 - 17 Lacs
Posted:-1 days ago|
Platform:
Work from Office
Full Time
-To lead and implement Strategic initiatives pertaining to Aftersales Service, aiming towards New business development, New revenue streams for dealers & enhanced customer engagement.
-To lead and implement Select Service Strategy Initiatives like Allied business incl. Car care, Tyres, Battery etc. , Workshop Productivity Improvement projects, Monitoring Bodyshop & Workshop Insurance business (Process enhancment, Claim rate, TAT adherence etc. ) & coordination with Dealers & Service providers.
-Meeting and Aligning Cross functional managers, aligning internal and external stakeholders and devising implementation strategies, timelines, methodology and success parameters.
-Developing Action Plan, assigning responsibilities, defining success matrix, monitoring for sustainability of the initiatives
-Pilot rollout followed by smooth ramp-up
-Installing a monitoring or review mechanism to identify deviations and taking corrective actions
-Recommending changes in systems and processes in order to reach the set target more efficiently
-Providing clarity of goals and objectives, in order to assist dealer team members in independently achieving results
-Undertaking appropriate dealer capability building initiatives to augment strategic imperatives
-Analyze data and developments in the market to identify inputs into strategic planning
Diploma in Engineering/BE (Auto/Mech. /Production. )
Mahindra & Mahindra Limited.
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