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Manager - Service Management

Manager - Service Management

Tesco

3 - 8 years

8 - 13 Lacs

bengaluru

Posted:9 hours ago| Platform:

Apply

Skills Required

service management due diligence smo performance management project management analytical medical insurance business solutions stakeholder management counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Scope of work includes standardized service areas / lines with limited volatility & limited change mgmt, practices

Work with partners across geographies for multiple verticals within function to implement SMO approach

Ensure service improvement plans are tracked & brought to closure

SPOC to liaison with the customer in case of any issue or concern related to service delivery across the function

Establish and maintain relationships with customer, suppliers & third party vendors

Have the potential to interact and participate in functional Leadership meetings

Responsible for any update/change in the Master Service Agreements

Work with GPOs and ops team to understand the change in process and its impact on services

Define, agree & Implement any change in the Service management delivery across the layers of hierarchy

Promote a culture of CI and ensuring all process are documented

Create, agree and drive the key guidelines/approach to a incremental transition

Define, agree & periodically review the Service governance mechanism across the layers

Through regular and systematic reporting analyze and highlight any irregularities in service delivery

End to end ownership of service reporting and governance rigor through problem and performance management

Following our Business Code of Conduct and always acting with integrity and due diligence

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Manager - Service Management