Manager / Senior Manager - Technical Accounts

About the Role:

You will be responsible for providing complete technical solutions to the customers for CleverTap product integration with the customers system along with health checks for all existing issues of their quota of customers.

This role also requires you to engage directly with customers to understand their use cases, challenges, and collaborate with internal teams to resolve issues and drive product adoption.

What will you do :

• Partnering with the Customer Success Team, to own the relationship with customers technical team for the assigned accounts.

• Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.

• Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.

• Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)

• Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

What are we looking for

Must Have:

• 3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role

• Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome

• Work internally to drive teams in order to create workable solutions for the client

• Experience with mobile development - any of the following Android, iOS, React Native-Experience with web development

Good to Have:

• Experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies

• Experience with web development

Measures of Success:

• Platform audits and health checks

• Product adoption - breadth and depth

Who will you report to: