Manager /Senior Manager

Role Purpose

To lead infrastructure, facility operations, travel/transport management, cafeteria services, and compliance functions across PAN India locations ensuring workplace efficiency, safety, service excellence, and seamless business continuity.

Key Responsibilities

Infrastructure & Facility Management

• Manage all infrastructure and office facility operations across multiple locations in India.
• Plan and execute new office setups, renovations, and expansion projects within defined timelines and budgets.
• Ensure smooth functioning of call centre infrastructure and administrative services.

Team Leadership

• Lead and mentor location-based administration teams, ensuring high performance and accountability.
• Implement standardised processes, service-level metrics, and compliance norms.

Employee Services Travel, Transport & Cafeteria

• Oversee corporate travel desk, ensuring service quality and cost optimisation.
• Manage employee transport services with a strong focus on safety and adherence to process.
• Ensure cafeteria operations meet quality, hygiene, and financial guidelines.

Stakeholder & Vendor Management

• Work closely with internal departments, landlords, and project teams for execution of administrative initiatives.
• Identify, evaluate, negotiate and monitor vendors for improved service delivery and cost efficiency.

Asset & Inventory Management

• Maintain accurate asset records, tracking, audits, preventive maintenance, and serviceability across all locations.

Government Liaison & Compliance

• Ensure statutory compliance for all offices including Shops & Establishment, Trade License, Fire & Safety, etc.
• Engage with local authorities for permissions, renewal, and regulatory approvals.

Budgeting & MIS Management

• Formulate and control budgets related to facility and administrative operations.
• Develop MIS dashboards covering utilization, cost analysis, vendor performance, space planning, etc.

Branch Oversight & Audits

• Conduct facility audits and project reviews, ensuring risk mitigation and operational readiness.
• Travel to regional offices based on business requirements.

Candidate Profile

Required Experience

10–12 years in Administration & Facility Management, preferably in NBFC/Banking industry

Education

Bachelor’s Degree in Business Administration / Engineering / Facilities Management

Skills

Strong vendor management, government liaison, budgeting, communication & stakeholder engagement

Systems Knowledge

Excellent MS Excel, Word & MIS reporting skills

Mobility

Willingness to travel frequently