Manager SAP Sales - Service Management

Job Description

This role is part of a high performing team of talented SRE specialists who provide world-class support for SAP Sales. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as SAP, relational databases, message queuing, AWS cloud services, and more. About the role: Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications. Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. Responsible for SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability. Responsible to engage and coordinate different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly. Partner with application development teams to deliver operational readiness for new applications and features. About you: 10+ yrs of experience in SAP SD, Incident management Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications. Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.