Manager Salesforce

Key Responsibilities:

• Lead the design, development, and implementation of Salesforce solutions tailored to client needs.
• Utilize expertise in Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ to optimize business processes.
• Leverage AI technologies, including Agentforce, to enhance customer engagement and operational efficiency.
• Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.
• Provide strategic guidance on best practices and innovative solutions to maximize Salesforce ROI.
• Conduct workshops and training sessions to ensure client teams are proficient in using Salesforce products.
• Stay updated with the latest Salesforce features and releases, and provide recommendations for adoption.
• Troubleshoot and resolve technical issues, ensuring high system performance and reliability.
• Lead and manage Salesforce Merger and Acquisition projects, ensuring seamless integration and data migration.
• Develop, customize, and enhance Salesforce applications using Salesforce Lightning and Lightning Web Components (LWC).

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology or related field.
• 8+ years of hands-on Salesforce experience, with a focus on Sales Cloud, Service Cloud, Experience Cloud and Salesforce CPQ.
• Strong understanding of AI technologies, particularly Agentforce, and their application within the Salesforce ecosystem.
• Extensive experience with Salesforce Lightning development, specifically using Lightning Web Components (LWC).
• Proven track record of successful Salesforce implementations and optimizations.
• Excellent problem-solving skills and ability to handle complex technical challenges.
• Strong communication and interpersonal skills, with the ability to effectively interact with clients and internal teams.
• Experience in project management and the ability to lead cross-functional teams.