Manager - Sales

- Book group events within the group booking parameters, ensuring that sales progress seamlessly and accurately by following established process and procedures
- Up-sell products and services, closing the best opportunities for the property based on market conditions and property needs- Gather and input all important customer data in order to plan appropriately (e.g. customer's goals, specific needs, key account info, etc.)- Closes sales by collecting client deposit and signed contract- Provide accurate, complete and effective turnover to Event Coordination and the Food & Beverage team(s)- Manage the Event Coordinator to ensure events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy- Confirm final billing accuracy prior to and then process the final bill- Gain and maintain an understanding of the overall market (e.g., competitors- strengths and weaknesses, economic trends, supply and demand etc.) and sell against them- Identify operational challenges associated with a group and determine how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions- Represent sales department at staff and stand up meetings and report on sales activity- Work to develop new or existing policies and procedures as determined by need in order to enhance the productivity of the event process- Ensure site inspections/visits; verify that the business is turned over properly and in a timely fashion for quality service delivery- Adhere to all standards, policies, and procedures- Support other members of the Sales Team, stepping in to assist in duties as appropriate- Attend and participate in staff meetings as required- Perform other duties, responsibilities, and special projects as assigned