Manager-RCM

Ready to shape the future of work

At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand on,,, and.

Inviting applications for the role of Manager,Collections!

We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player and should have led US healthcare collection team/s.

Responsibilities

In this role, you will be responsible for all the activities related to O2C domain

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  Validate the invoices billed and mapped with propensity to pay

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  Investigate discrepancies in the invoices and payments with disputes

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  Manage Order to Cash related to collections and dispute management, implement & adhere to strategy

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  Interaction with end customers via Calls and Emails for collecting pass due amounts

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  Meeting collections numbers/targets (monthly/ quarterly/ yearly)

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  Dispute Handling related to invoice issues

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  Lead and participate in conference calls with internal/external stake holders from both operations, LDT, and other support functions.

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  Participate in governance meetings Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards

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  Identify process improvement opportunities and drive implementation (Lean, digital, Six Sigma projects)

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  Timely and effective communication with internal departments for issue resolution and timely resolution

Qualifications we seek in you!

Minimum Qualifications

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  B.Comgraduation (MBA - Finance preferred)

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  Relevant work experience in Order to Cash

Preferred Qualifications/ Skills

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  Very Good Written and Verbal Communication skills

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  Proficient in MS Office applications, especially in MS excel

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  Prior experience with US Healthcare collections

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  Work Environment

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  Operate within a structured framework but is you are expected to be proactive and analytically independent in your own area of responsibility

Employment Type: Full-Time

Shift: [US Shift/Night Shift EST/EDT hours]

Why join Genpact

• 
  

  Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

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  Make an impact - Drive change for global enterprises and solve business challenges that matter

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  Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

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  Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

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  Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress