Job
Description
LSEG (London Stock Exchange Group) is a renowned global financial markets infrastructure and data business committed to delivering excellent services to customers worldwide. With over 300 years of experience, LSEG has played a significant role in supporting financial stability and growth across communities and economies globally. As a dedicated partner, LSEG offers a comprehensive suite of financial market infrastructure services through an open-access model, providing flexibility, stability, and trust for customers to pursue their ambitions with confidence. Headquartered in the United Kingdom, LSEG operates in 70 countries, employing 25,000 people globally. The company values its diverse workforce and fosters a culture of connecting, creating opportunities, and delivering excellence to enable personal and professional growth for its employees. LSEG is currently seeking an ERP Application Service Engineer with expertise in Oracle Fusion Functional/Technical Engineering to support the Oracle Fusion Cloud ERP platform for the Finance business. The role involves providing service management and application support engineering services, ensuring interoperability between the ERP platform and other software applications within a complex technology ecosystem. Key Responsibilities: - Support business usage of the Oracle Fusion platform and ensure timely delivery of critical processes and SLAs. - Provide incident management services to Finance business users through the Service Now system. - Utilize the ITIL framework to deliver consistent and efficient services to stakeholders. - Follow change and problem management processes using Service Now. - Collaborate with key stakeholders to meet business deliverables and address challenges. - Monitor and analyze technical processes to identify areas for improvement and minimize business interruptions. - Train and support end-users on support model processes. - Collaborate with IT teams and vendors for system integrations and data interfaces. - Contribute to Continual Service Improvement by identifying process and performance improvements. Requirements: - 10+ years of experience in Oracle Financials/Support with at least 5 years on Oracle Fusion. - Strong understanding of ERP/Oracle Cloud database structure. - Background in IT application support management in financial services organizations. - Proficiency in incident, problem, and change management, stakeholder management, and reporting. - Excellent analytical, problem-solving, and communication skills. - Bachelor's degree in Computer Science, Information Technology, or related field. - Preferred: Global experience, banking/financial services background, ITIL Foundation certification. Join LSEG to be part of a dynamic organization that values individuality, diversity, and creativity. Experience a collaborative culture that encourages new ideas and a commitment to sustainability. Together, we are driving financial stability, empowering economies, and creating inclusive economic opportunities.,
