Manager - Operations

Job Description

1. Program Operations Ensure timely program setup and readiness for launch. Oversee application, verification (EMAT + PI), and program closure. Drive creation and adherence to SOPs across the program lifecycle. Manage escalations and ensure smooth delivery of flagship programs. 2. Data & Dashboard Management Ensure accurate, daily dashboard publishing across sales verticals. Own end-to-end MIS reporting for internal stakeholders and partner institutes. Leverage data to identify gaps, drive decisions, and monitor SLAs. 3. Automation & Process Optimization Lead automation initiatives Identify and implement efficiency-enhancing tools and workflows. Champion standardization, documentation, and process improvements. 4. Stakeholder Collaboration Maintain strong coordination with institute SPOCs and cross-functional teams. Facilitate seamless SFDC integration and exceptional profile approvals. Build and nurture high-trust relationships within and outside the organization. 5. Team Leadership Drive team engagement, coaching, and capability building. Monitor attrition and lead people initiatives focused on retention and motivation. Foster a culture of proactive problem-solving and accountability. Job Requirement Strong organizational and project management skills. Excellent stakeholder management both internal and external. Proficient in data tracking, MIS, and CRM tools (especially SFDC). Experience in automation or digital transformation projects is a plus. Team leadership with a focus on motivation and development. Ability to multitask, prioritize, and handle pressure in a dynamic environment.