Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Manager, Operations We are seeking a highly skilled and experienced Operations Manager to oversee and optimize the day-to-day operations. The ideal candidate will be responsible for streamlining processes, improving performance, and ensuring that operations run smoothly and efficiently. You will work closely with team members to ensure alignment with the company&rsquos strategic goals, fostering a culture of continuous improvement and operational excellence Responsibilities ? Develop, implement, and improve operational KPIs and procedures to ensure efficient work culture and resource management. ? Lead and manage a team, providing mentorship, guidance, and clear objectives to drive performance and productivity. ? Oversee the planning and execution of projects to ensure they are completed on time and within budget. ? Continuously analyze operational processes, identify areas for improvement, and implement solutions to increase efficiency. ? Track key performance indicators (KPIs) and metrics, producing regular reports to senior management on operational performance and areas for improvement. ? Identify potential risks in operations and implement mitigation strategies to minimize business disruptions. ? Work in collaboration with account managers and cross functional teams to drive proof of concepts and client commitment. ? Should be able to manage or lead global teams and adapt to global culture. ? Should be able to cut across multiple process, have driven LEAN or part of LDT team ? Be liaison between leadership team, account manager and team. ? Be proactive and ensure channelizing business updated from bottom to top. ? Handson individual who has worked in data driven environments. ? Ensure compliance with company policies ? Build and maintain strong relationships with clients to ensure smooth operations and resolve any issues. ? Collaborate with senior management to develop long-term operational strategies and initiatives that align with business goals. ? Drive new analysis and help the cost reduction initiatives. ? Good understanding of Supply chain and aftermarket services ? Adaptable into fast paced work environment, open for changes with high quantitative aptitude. ? Go getter who can work independently with min direction and guidance. ? Well versed with current Data, Tech and AI landscape industry ? Should be a team player and willing to work across various projects. Qualifications we seek in you! Minimum Qualifications / Skills . Analytics work experience (About 5-6yrs) . Bachelor&rsquos/master&rsquos degree Preferred Qualifications/ Skills ? Aerospace/Automotive industry experience ? Lead team of Min 10 people. ? Experience in Lean/Six sigma or other process improvement methodologies ? Excellent written and verbal communication skills ? Data Cleaning, Preparation, Analysis and Exploration ? Well-developed and effective communication skills to effectively negotiate with managers, colleagues, and stakeholders ? Enthusiasm and self-motivation ? Particular attention to detail ? Analytical and problem-solving skills ? Professionalism in Excel, Word, and PowerPoint ? At least, a 5-6- years of relevant professional work experience Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
