Manager - Operations

Job Description

Key Responsibilities Program Operations and Compliance Manage end-to-end operations of CSR programs across North India, ensuring compliance with the guidelines and standards set by the Ministry of Rural Development. Maintain accurate documentation and adherence to SOPs, ensuring all project activities are executed within timelines and budget constraints. Regularly monitor program progress and quality standards to maintain high performance and meet targets. Stakeholder and Relationship Management Serve as the primary liaison with stakeholders, including government agencies, training partners, assessment bodies, and employer organizations. Develop and nurture strong relationships with state and district officials to enable seamless project execution and support. Training Quality Assurance Work closely with training centers to maintain high standards in curriculum delivery, assessments, and certification processes. Conduct regular audits and inspections to ensure adherence to companys quality standards. Placement and Post-Placement Support Oversee placement activities, providing candidates with career counselling and ensuring alignment of job roles with individual skillsets. Manage post-placement tracking and retention initiatives to support candidates' professional growth and job stability. Reporting and Documentation Generate and submit periodic reports to internal teams and the DDUGKY State and Central Offices. Maintain all records, reports, and documentation as required by audit and DDUGKY compliance protocols.