Manager - Operations

Job Description

Business Operations: - Implement efficient processes and standards for the business - Design and monitor metrics that align with overall strategy - Manage contracts and relations with customers and other stakeholders Growth & Business Development - Manage Digital Marketing - Keep the existing customers and community-engaged and retained through various incentives, promotions and offers - Co-ordinate with Schools, Colleges & Coaching Institutions. - Conduct online & offline demos - Conduct Exams - Be comfortable being thrown into largely ambiguous environments, love figuring things out and be energized by new challenges - Be curious, analytical and scientific - evaluate challenges through data. - Have a need for speed. - Have excellent communication and people management skills - Need to consistently generate a buy-in on your initiatives and ensure coordination across teams - Manage the telemarketing Team Qualifications & Must Have Skills: - Post Graduate - any stream- who are passionate to solve fundamental issues facing the education system. Technology background would be an added advantage - Friendly and has an ability to build trust quickly over the phone and through email; - Strong written and verbal communication skills; - Ability to learn quickly on the job and have a problem-solving approach; - Ability to organize and manage multiple tasks efficiently; - Strong work ethic and attention to detail. - good knowledge of MS Office; Excel, Google Doc / sheets etc - Experience in EdTech is preferred - Team Management - Digital Native with a keen interest in content trends & updated on new content formats - Thorough knowledge of emerging technologies across the digital space and passion to keep up with the latest trends in digital and performance marketing.