Manager Operations

If you enjoy working with people, take pride in getting details right, and want to be part of a premium, fast-paced environment, this role is for you.

We are a luxury travel company serving high-net-worth clients who expect personalised attention and seamless service. We are looking for young professionals (12 years experience) from service backgrounds who are energetic, driven, and customer-obsessed.

This is not a sales role. It is about delivering exceptional experiences, managing relationships, and ensuring every client interaction feels thoughtful and effortless.

Experience Required

• 1-2 years of experience in a service-oriented role
• (hospitality, travel, airlines, luxury retail, customer support, relationship management, concierge services, etc.)
• Fresh graduates with strong internships in premium service environments may also be considered.

Key Responsibilities

Client Interaction & Service

Communicate with high-value clients in a professional, warm, and confident manner.

Handle client requests, changes, and queries with speed and attention to detail.

Understand client preferences and ensure personalised service delivery.

Coordination & Execution

Work with hotels, airlines, destination partners, and internal teams to execute travel plans smoothly.

Track bookings, confirmations, special requests, and timelines.

Ensure all client-facing information is accurate and well-presented.

Quality & Attention to Detail

Double-check itineraries, names, dates, preferences, and special instructions.

Maintain clear records and client notes for consistent service.

Anticipate potential issues and flag them early.

Professional Conduct

Handle sensitive client information with discretion and confidentiality.

Stay calm and solution-oriented during urgent or last-minute situations.

Skills & Attributes

What Were Looking For

• Strong communication and people skills.
• High attention to detail and follow-through.
• Positive attitude and willingness to take ownership.
• Comfortable working in a dynamic, high-expectation environment.
• Basic comfort with email, spreadsheets, and coordination tools.

Personality Fit

• You enjoy helping people and seeing things through till the end.
• You care about doing things wellnot just quickly.
• Youre reliable, organised, and take pride in being professional.

Why This Role Is Attractive

• Work with Premium clients and Global partners.
• Exposure to luxury travel, hospitality, and high-end service standards.
• Fast learning curve and meaningful responsibility early in your career.
• Be part of a small, quality-focused team where your work is visible and valued.