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Allstate
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Manager- Operations

Manager- Operations

Allstate

4 - 8 years

35 - 40 Lacs

pune

Posted:21 hours ago| Platform:

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Skills Required

global operations business services change management staffing relationship building customer experience management support services telematics call center management monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

A department leadership position that supports, motivates, develops and manages multiple team leaders with accountability for varying work processes and varying complexity. Utilize previous experience, knowledge and industry best practices to assist in the development of functional strategy and the development of other leaders. This includes direct reporting relationships to achieve optimum business results, expense control, while maximizing the departments contributions to the Allstate Corporation.

Key Responsibilities

Builds and maintains best practices for the successful implementation of processes and leverages opportunities to share knowledge/best practices across the operation

Works with change management and integration of various work streams within the organization

Manage key performance indicators for assigned functional areas for delivery and accountability to expectations 10

Serves as a role model, creating an environment of trust, openness, and integrity through creative problem solving, enabling and empowering others to maximize their potential

Measures work requirements, employee potential, and recommends staffing

Assumes ownership role and takes responsibility for division processes and outputs

Directs ongoing leadership, work, measurement and analysis of the business units results to ensure alignment and contribution to the operation s goals and business objectives

Manages multiple front-line leaders, including virtual leaders, by providing appropriate direction, monitoring employee and division/department performance and implementing action plans

Leads complex projects requiring the coordination of multiple resources

Provides training and performance feedback, encourages adaptation to changing business objectives, recognizes individual/team contributions and encourages celebration of accomplishments

Education

4 year Bachelors Degree (Preferred)

Experience

7 or more years of experience (Preferred)

Supervisory Responsibilities

This job has supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

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Manager- Operations