Manager Mentoring (Student Support)

Key Responsibilities

• Implement and manage the university-wide mentoring framework and processes.
• Create mentoring SOPs, annual plans, schedules, templates, and communication guidelines.
• Oversee mentor-mentee allocation and onboarding of new mentors.
• Ensure departmental mentoring aligns with university goals and wellbeing standards.
• Act as liaison between departments, counselling, CSW, and hostel teams.
• Conduct review meetings and cross-department collaboration sessions.
• Plan and deliver mentor training, workshops, and development programs.
• Develop handbooks, guidelines, and digital mentoring resources.
• Build mentor capability in communication, counselling basics, and wellbeing sensitivity.
• Integrate mentoring with student support, performance monitoring, and wellbeing needs.
• Maintain dashboards/MIS for weekly, monthly, and semester reviews.
• Ensure submission of reports, meeting logs, concerns, and outcomes.
• Prepare periodic reports for leadership and accreditation needs.
• Conduct evaluations, audits, surveys, and quality checks for mentoring.
• Identify gaps and introduce improvements and digital tools.
• Support mentor recognition and reward initiatives.
• Lead mentoring campaigns, inductions, wellbeing activities, and community events.
• Draft official mentoring communications, notices, and circulars.
  

KPIs

• Completion of all scheduled mentoring meetings.
• Compliance rate for mentor/DMC reporting.
• Improvement in student attendance, academics, and wellbeing indicators.
• Reduction in unresolved escalation and crisis cases.
• Training and orientation coverage for mentors and DMCs.
• Satisfaction levels of mentors and mentees.
• Accuracy and timeliness of documentation and MIS.