Manager - Learning and Development (e-commerce)

Our client is a trailblazer in the rapid-commerce and retail sector, driving innovation and operational excellence in the industry. As one of the fastest-growing businesses, they are redefining convenience and customer experience through seamless service delivery.

The Job

The Manager - Learning & Development is responsible for designing, implementing, and driving capability-building initiatives for frontline workforce, including Store Managers (SMs), Assistant Store Managers (ASMs), Cluster Operations Managers (COMs), Field Trainers and Sales team. The role focuses on enhancing operational efficiency, error reduction, improving compliance, and fostering a strong learning culture across PODs. This position requires collaboration with multiple stakeholders, leveraging technology-driven learning solutions, and ensuring the effectiveness of training programs through data-driven insights.

• Learning Strategy & Implementation.
• Frontline Capability Building.
• Drive the Field Trainer Program, ensuring the right trainer-to-POD/City Head ratio and maximizing impact on underperforming PODs.
• Process & Compliance Training.
• Develop and implement compliance training to reinforce adherence to SOPs, reducing process inefficiencies and operational risks.
• Work closely with Central Operations and HRBP teams to ensure alignment on statutory training such as FoSTaC and other regulatory requirements.
• Drive training initiatives focused on inventory management, order processing, in warding, and waste reduction.
• Technology-Enabled Learning & Data Analytics.
• Leverage LMS to track learning adoption, measure impact, and generate actionable insights.
• Integrate AI/ML-based learning tools to provide real-time nudges, interactive simulations, and chatbot-led learning assistance.
• Analyse training effectiveness using data from Gemba, IMPACT, Mystery Audits, and business performance metrics.
• Ensure learning programs contribute to measurable improvements in key metrics on speed, accuracy and compliance scores.
• Stakeholder Management & Cross-Functional Collaboration.
• Engage with business leaders to drive learning adoption and ensure training translates into business outcomes.
• Provide regular updates on training impact, adoption rates, and improvement areas to leadership teams.
• Employee Engagement & Retention
• Develop learning initiatives focused on improving engagement, onboarding experience, and career growth opportunities.
• Implement structured onboarding journeys for new hires, ensuring a seamless transition into their roles.

Your Profile

• 5+ years

   of 

  Leaning and development

  , preferably in 

  retail, supply chain, or operations-focused environments

  .
• Strong expertise in responsible for designing, implementing, and driving capability-building initiatives for frontline workforce, including Store Managers (SMs), Assistant Store Managers (ASMs), Cluster Operations Managers (COMs), Field Trainers and Sales team. The role focuses on enhancing operational efficiency, error reduction, improving compliance, and fostering a strong learning culture across PODs.
• Drive the Field Trainer Program, ensuring the right trainer-to-POD/City Head ratio and maximizing impact on underperforming PODs.
• Technology-Enabled Learning & Data Analytics.
• Leverage LMS to track learning adoption, measure impact, and generate actionable insights
• Stakeholder Management & Cross-Functional Collaboration.