Manager IT System Engineer

About the Role:

The Corporate Engineering team at Confluent is responsible for building and maintaining a secure, scalable, and high-performing cloud infrastructure that supports our internal enterprise systems and applications. We are a cloud-native organization with infrastructure entirely based in AWS and GCP, and we support internal productivity through tooling, access, automation, and responsive support.

Manager of IT Systems Engineering

Director of Corporate Engineering

• System Engineering and Automation
• Cloud Infrastructure
• VPN & Network Access
• Internal Application Support
• Endpoint Management
• Office & Remote Networking Support
  

What You Will Do:

• Team Management:

  Lead and mentor a team of system and cloud engineers, ensuring strong performance, collaboration, and professional development.

• Cloud Infrastructure Ownership:

  Oversee the design, management, and optimization of our cloud environments in AWS and GCP.

• Network & VPN Management:

  Support secure connectivity for all users, managing tools such as Palo Alto GlobalProtect and Twingate for VPN access and zero-trust networking.

• Internal Application Support:

  Manage core productivity tools including Okta, Google Workspace, and Slack.

• Endpoint Management:

  Administer and configure Jamf (for macOS) and Intune (for Windows) to ensure device compliance, configuration, and policy management.

• Automation & Operations:

  Drive scripting and automation of system administration tasks, improving uptime, speed, and reliability.

• Security & Compliance Collaboration:

  Partner with Security and IT Compliance to maintain controls aligned to SOC2 and ISO27001.

• Process Ownership:

  Document runbooks, infrastructure diagrams, and system architecture. Build reliable escalation paths and SLAs for internal support.

• Cross-Functional Collaboration:

  Partner with client engineering, identity, and IT security to deliver a seamless employee technology experience.

• Incident Management & On-Call:

  Participate in high-impact incident response and participate in on-call rotation.

What You Will Bring:

• Experience:

  5+ years in system/cloud engineering roles, with 2+ years managing technical teams.

• Networking Knowledge:

  Experience with VPN and office network tools, including Palo Alto, Twingate, and common routing/switching protocols.

• Enterprise App Support:

  Familiarity with administering and integrating SaaS platforms like Google Workspace, Slack, and Okta.

• Endpoint Management Tools:

  Deep knowledge of Jamf Pro (macOS) and Microsoft Intune (Windows) for configuration management, compliance, and software deployment.

• Scripting & Automation:

  Proficiency in scripting languages like Python, Bash, or similar.

• Cloud Expertise:

  Strong hands-on experience with AWS and GCP, including IAM, VPC, networking, and resource optimization.

• Communication & Organization:

  Ability to communicate technical topics to both engineers and business stakeholders. Strong documentation and planning skills.

• Security Mindset:

  Working knowledge of zero-trust access, SSO, IAM, and cloud-native security models.

• Collaboration:

  Demonstrated ability to build partnerships across engineering, IT, and business teams.

Customer Focus: