Manager IT

Key Responsibilities:

IT Operations Support

• Serve as the first point of contact for all IT needs of the K J Somaiya Institute of Management.
• Oversee and manage all IT infrastructure (networks, servers, Wi-Fi, labs, classrooms, etc.) within the School.
• Ensure uptime and performance of ICT systems, including AV systems in all the smart classrooms, Board/meeting rooms and seminar halls.
• Manage endpoint devices (desktops, laptops, printers, etc.) and coordinate AMC/repairs.

Coordination with Central IT

• Act as the liaison between the School and Central IT for rollouts, upgrades, and troubleshooting.
• Ensure compliance with central IT policies (security, backup, software licensing, procurement).
• Assist in implementing central IT initiatives at the school level (ERP, LMS, digital assessment tools, etc.).

Academic Administrative Support

• Support faculty, students, and staff in using institutional software (ERP, LMS, attendance systems, etc.).
• Coordinate with academic and administrative departments for tech enablement (e.g., exam automation, hybrid classrooms, digital resource access).
• Train faculty and staff on IT tools, new systems, and digital best practices.
• Managing forecasting the procurement renewal of various software licenses (both academic administrative)

Project Management Digital Transformation

• Identify technology needs unique to the School and propose relevant solutions.
• Implement and manage IT projects such as lab upgrades, software deployments, smart classrooms, and digital signage.
• Monitor the performance and effectiveness of digital tools used in teaching and administration.

Vendor Asset Management

• Coordinate with vendors for procurement, installation, and maintenance of IT assets.
• Maintain an up-to-date IT asset inventory for the School.
• Ensure compliance with IT asset lifecycle and disposal policies.

User Experience Helpdesk Oversight

• Handle IT helpdesk requests originating from the School and ensure timely resolution.
• Ensure quality and timely support to students, faculty, and administrative staff.
• Regularly gather feedback to improve IT services at the School.

Qualifications Skills:

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Master's degree or IT certifications (CCNA, ITIL, PMP, etc.) preferred.

Experience:

• 58 years of IT experience with at least 23 years in an educational institution or similar setup.
• Experience managing a small IT team and handling end-to-end IT operations.

Skills:

• Strong troubleshooting and infrastructure management skills.
• Good understanding of educational software platforms and tools.
• Excellent communication and coordination abilities.
• Experience with ERP, LMS, database management, and cybersecurity basics.
• Ability to multitask and manage multiple stakeholders.

Key Attributes:

• Service-oriented mindset
• Proactive and self-driven
• Strong documentation and reporting capabilities