Manager HR Knowledge Management

The Manager HR Knowledge Management is responsible for driving the global HR knowledge ecosystem and executing the vision for how HR knowledge is created, maintained, and delivered across the organization. This role involves leading initiatives to enhance digital knowledge platforms, optimize content maintenance, and cultivate a culture of self-service and continuous improvement. The ideal candidate for this position possesses a proactive, data-driven mindset, strong project leadership capabilities, and a passion for enabling scalable, user-centric HR service delivery. Key Responsibilities include: Strategic Knowledge Management & Governance: - Leading a team of knowledge management associates to implement the global HR knowledge management strategy in alignment with business goals and employee experience. - Establishing and enforcing enterprise-wide content governance frameworks, including lifecycle management, compliance controls, and quality assurance standards. - Ensuring consistency in tone, structure, and branding across all HR knowledge and service delivery assets. Platform Ownership & Innovation: - Ensuring business continuity across HR knowledge and service delivery platforms by driving platform evolution and innovation. - Optimizing taxonomy, metadata, and search architecture to enhance discoverability and user experience. - Collaborating with Digital Technology and HRIS teams to prioritize and deliver platform enhancements and automation opportunities. Enablement, Change & Culture Building: - Designing and delivering enablement programs for content contributors, HR teams, and end-users to build capability and drive adoption. - Leading communication campaigns to promote knowledge tools, self-service behaviors, and digital HR initiatives. - Fostering a culture of knowledge sharing, collaboration, and continuous learning across the HR organization. Program & Project Leadership: - Leading HR service delivery projects such as HR portal optimization, AI-enabled knowledge delivery, and global content harmonization. - Managing project timelines, resources, risks, and stakeholder communications to ensure successful delivery and measurable impact. - Keeping abreast of emerging trends and technologies in knowledge management and digital HR to inform future strategy. Qualifications: - 8-12 years of progressive experience in HR, knowledge management, digital HR, HR service delivery roles, or equivalent. - Demonstrated success in leading enterprise-level knowledge management initiatives or digital transformation programs. - Expertise in knowledge platforms such as ServiceNow and SharePoint, as well as content governance methodologies. - Understanding of HR operating models, shared services, and employee experience principles. - Strong stakeholder management, communication, and facilitation skills. - Analytical and strategic thinker with a track record of using data to drive decisions and improvements. - Proven ability to manage projects in a dynamic environment.,