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Manager, Global Cloud Operations Center

Manager, Global Cloud Operations Center

Campus Management

5 - 10 years

7 - 12 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Global Cloud Operations Events management Escalation processes IT Infrastructure service delivery Linux Infrastructure Management Service Management Tools System Administration Microsoft Azure Basics ITIL

Work Mode

Work from Office

Job Type

Full Time

Job Description

The GCOC Team Lead / Manager is responsible for defin ing , implement ing and manag ing Global Cloud Operations Center function s , which continuously monitor real time cloud platform performance and tak ing actions to mitigate any risk to metrics and customer experience. Primary responsibilities will include: Owning the Alerts & Events management, Incident and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required Taking ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review Monitoring, controlling and supporting service delivery Ensuring systems, methodologies and procedures are in place and followed The Candidate: Required skills/qualifications: Bachelor s degree 5+ years in managing IT Infrastructure service delivery. Experience in managing 24x7 Command Center operations, Monitoring & Event management, KPI reporting, Outage communications and managing critical incidents Good communication skills in both English and Hindi. Knowledge of Service Management Tools, Microsoft Azure Basics and ITIL processes for Infrastructure Management. Client facing skills. Preferred skills/qualifications: Basic System Administration of Windows or Linux or Networking

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Campus Management

www.campusmanagement.com

Information Technology / Education Technology

Miami

51-200 Employees

55 Jobs

Key People

Jared McMurrer

President & CEO
David Fastabend

Chief Financial Officer
Cory Murphy

Chief Technology Officer
Angela Minelli

VP of Product

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Manager, Global Cloud Operations Center

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Skills Required

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