Manager - Facilities

Job Title: Manager Facilities (Residential Project)
Department: Facilities Management Reports To: Deputy General Manager / Head – Facilities ManagementRole OverviewThe Manager – Facilities (Residential Project) will be responsible for the comprehensive management and smooth functioning of a premium residential complex. The role encompasses operations, maintenance, vendor management, compliance, and resident engagement, ensuring the highest standards of service delivery and resident satisfaction.Key ResponsibilitiesOperations & MaintenanceManage day-to-day operations and preventive maintenance of all MEP services (HVAC, electrical, plumbing, fire-fighting, DG, lifts, STP, WTP, etc.).Implement preventive and predictive maintenance schedules to ensure zero downtime.Maintain all assets and equipment in top operational condition through timely interventions and AMC management.Vendor & Contract ManagementIdentify, evaluate, and manage service providers for housekeeping, security, landscaping, and technical services.Negotiate contracts and ensure adherence to service-level agreements (SLAs).Conduct regular vendor audits and performance evaluations.Resident Relations & Service ExcellenceServe as the key contact point for residents regarding facility-related queries and issues.Ensure timely resolution of complaints and maintain excellent resident relations.Organize community engagement programs to enhance resident satisfaction and community spirit.Budgeting & Cost ControlPrepare and manage annual operating and maintenance budgets.Monitor expenditures, optimize resource utilization, and ensure cost-effective operations.Implement energy and water conservation measures to promote sustainability.Safety, Security & ComplianceEnsure adherence to statutory requirements and safety standards (fire, electrical, labor, and environmental).Conduct regular safety audits, fire drills, and training sessions for staff.Maintain updated documentation and compliance records.Qualifications & ExperienceEducation: Diploma/Degree in Hospitality/ Electrical/Mechanical Engineering or Facilities Management.Experience: 8–12 years in Facilities Management, with at least 3–5 years managing residential complexes or gated communities.Soft SkillsLeadership: Ability to inspire, guide, and manage cross-functional teams effectively.Communication: Excellent verbal and written communication skills; able to interact confidently with residents, vendors, and management.Customer Orientation: Strong service mindset with empathy and responsiveness to resident needs.Problem-Solving: Analytical thinker with a proactive approach to resolving operational challenges.Decision-Making: Capable of making sound, data-driven decisions under pressure. Share cv - deepika.baby@kraheja.com