Manager - Customer Service Operations

About The Company

Key Responsibilities

• Design, implement, and manage Aruba Controllers to ensure high-quality wireless connectivity.
• Configure and optimize wireless access points to maximize performance, coverage, and user experience.
• Provide advanced troubleshooting and L3 support for complex wireless network issues.
• Perform system upgrades, patches, and maintenance for Aruba solutions.
• Collaborate with network teams to integrate wireless solutions seamlessly into the larger infrastructure.
• Document configurations, troubleshooting steps, and best practices for wireless network operations.
• Work on routing and switching configurations as required to support wireless connectivity.
• Conduct performance analysis and propose recommendations to enhance wireless network efficiency.
• Stay updated on the latest trends and technologies in wireless networking.
  

Requirements

• Minimum 8 years of overall IT experience, with at least 4 years of relevant experience with wireless controllers.
• Deep knowledge of Aruba Controllers setup, implementation, and management.
• Strong expertise in routing and switching technologies (e.g., VLANs, STP, OSPF, BGP).
• Proficiency in wireless protocols such as 802.11 standards, RF management, and wireless security configurations.
• Hands-on experience with troubleshooting tools like packet analyzers and RF site survey tools.
• Industry certifications such as CWNA, Aruba Certified Mobility Professional (ACMP), or CCNA Wireless are desirable.
• Excellent analytical, communication, and interpersonal skills.
  

Preferred Skills

• Experience with wireless network integration into larger network security frameworks.
• Knowledge of automation and scripting for wireless network configurations.