Manager - Customer Quality

You will be responsible for serving as a Quality interface between the plant and its customers to proactively identify and meet their needs and expectations. This includes managing the complaint management system and the corrective/preventive action process related to customer issues, with feedback provided to the division. Your primary role will involve executing continuous improvement activities in targeted areas of the organization to support Total Quality Leadership and the Eaton Business. Your key responsibilities will include developing and implementing a Customer Quality Organization structure to support the organization's strategic initiatives, integrating Customer Quality needs into short- and long-range strategic business plans, coordinating Customer Audits/Visits, ensuring timely closure of Customer Audit Observations, and submitting PPAP to Customers along with all required documentation. You will also manage the Customer Quality Scorecard, focusing on Measurement, Monitoring, Review, and Improvement in various aspects of Customer Quality Performance. Additionally, you will study, investigate, and recommend new technologies, methods, tools, and procedures in the fields of Customer Quality and continuous improvement to address changes in the business environment. You will execute initiatives for developing, implementing, and improving Quality Management Systems throughout the operation, providing advanced quality planning support for new products, processes, and services. Qualifications: - 5-8 years of experience in Gear/Transmissions Manufacturing Industry, preferably in customer quality. - Bachelor's degree in mechanical engineering, technical, or related discipline. - Very strong in analysis tools with knowledge of automotive transmission function and troubleshooting. - Proficiency in problem-solving through FTA, 8-D using Fishbone and Why-Why analysis, Six Sigma knowledge preferred. - Familiarity with Quality Management System standards (e.g., IATF16949) and Core Tools (APQP, PPAP, SPC, MSA, FMEA). - Understanding of manufacturing technologies and processes. - Ability to coordinate and support cross-functional process improvement teams. - Previous experience as a customer quality leader or similar role. - Excellent communication and interpersonal skills, with the ability to work effectively with internal and external customers.,