Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Bengaluru
>
Freshworks
>
Manager Customer Marketing

Manager Customer Marketing

Freshworks

15 - 17 years

35 - 40 Lacs

Bengaluru

Posted:13 hours ago| Platform:

Apply

Skills Required

Media management customer marketing Senior Executive Social media SAAS Management Customer experience Individual Contributor Recruitment Support Lead

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview:

The Community Manager will play a key role in building, nurturing, and expanding our global customer community. This individual will serve as a champion of our customer base, working to foster engagement, encourage knowledge-sharing, and create a positive and inclusive environment where users feel valued and supported. You will be the voice of our customers and the bridge between their needs and our product teams, helping to shape the future of our platform.

Key Responsibilities:

Community Engagement:
Develop and execute strategies to grow and engage a diverse, global community across forums, user groups, social media channels, and in-person or virtual events. Facilitate meaningful interactions and ensure customers feel heard and supported.
Global Customer User Group Development:
Implement a global user group framework which includes creation of user groups in key cities / regions, recruitment of chapter leaders, building and executive an annual community calendar, driving local engagement etc.
Build and drive key business communities:
Strategise and drive critical community development plans for business partners and resellers globally, by partnering with the local stakeholders and affiliate teams.
Community Events & Meetups:
Plan and host online and in-person events, including webinars, product demos, hackathons, and customer meetups, to foster deeper connections within the community.
Moderation & Support:
Lead and moderate customer discussions within online forums, user groups, and other community platforms. Provide guidance, answer questions, and ensure a positive, respectful environment for all members.
Collaboration with Cross-Functional Teams:
Work closely with the marketing, customer success, and product teams to align community efforts with business goals, and ensure seamless communication between customers and internal teams.
Metrics & Reporting:
Track community growth, engagement, and sentiment through key performance indicators (KPIs), such as active users, forum participation, and NPS scores. Provide regular reports and insights to leadership on community trends and opportunities for improvement.

Qualifications

Experience:10+ years of experience in community management, customer success, or marketing, preferably within a SaaS or tech environment. Hands-on experience in creating, managing, growing

More Jobs at Freshworks

Lead Software Engineer - Test

Chennai, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Senior Business Analyst

Chennai, Tamil Nadu, India

4 - 7 yrs

Salary: Not disclosed

Document Prep

Chennai, Tamil Nadu

Experience: Not specified

INR 0 - 0 Lacs

Lead - Integrated Marketing

Chennai, Tamil Nadu, India

5 - 8 yrs

Salary: Not disclosed

Specialist - Customer Success

Chennai, Tamil Nadu, India

2 - 5 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Freshworks

Software / SaaS

Chennai

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Manager Customer Marketing