Manager - Customer Experience

Role Responsibilities

The primary focus will be on:
1. Customer-Centric Operations: Develop and implement strategies that prioritize the needs of our customers, ensuring that every touchpoint reflects our dedication to quality care and support.
2. Process Improvement: Analyze existing operational workflows to identify areas for enhancement. Leverage data-driven insights to streamline processes, reduce costs, and improve service delivery efficiency. 3. Cross-Functional Collaboration: Work closely with internal teams Operations, Finance, Logistics, and Marketing as well as external partners, including sales teams and service providers. Foster strong communication and collaboration to align goals and optimize the customer journey. 4. Sales & Service Excellence: Drive initiatives that elevate the sales & service experience for our customers. This includes refining the sales experiance, enhancing service and warranty support, and introducing innovative service ideas that empower our sales & service teams and resonate with our end customers. 5. Continuous Improvement Mindset: Cultivate a culture of continuous improvement by encouraging feedback, measuring performance, and implementing best practices. Stay abreast of industry trends and best-in-class service models to ensure we remain competitive and customer-focused.

Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Production

10+ years of experience in Auto Industry