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Manager - Customer Experience

Manager - Customer Experience

SHV Energy

3 - 8 years

10 - 20 Lacs

Hyderabad

Posted:2 days ago| Platform:

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Skills Required

Agile Methodology Design Thinking Customer Journey Mapping

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities 1) Develop and implement customer experience strategies that align with company goals. 2) Analyze customer feedback and data to identify areas for improvement. 3) Collaborate with cross-functional teams to enhance customer touchpoints. 4) Monitor and report on customer satisfaction metrics. 5) Conduct regular training sessions for staff on best practices in customer service. 6) Stay updated with industry trends and best practices in customer experience. Preferred Skills: Experience in B2B and B2B2C company• Knowledge of customer journey mapping and design thinking. Certification in customer experience management (e.g., CCXP). Preferred candidate profile

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SHV Energy

www.shvenergy.com

Oil and Gas

Hoofddorp North Holland

10001 Employees

13 Jobs

Key People

Gertjan van der Berg

CEO
Jan Willem van Eijck

CFO
Inge Houtkamp

Director HR
Daan van den Bosch

Director Operations

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Manager - Customer Experience

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