Manager - Customer Engagement

Max Life Insurance Company Limited is looking for Manager - Customer Engagement to join our dynamic team and embark on a rewarding career journey

Customer Relationship Management

• Interact with customers through various channels (phone, email, chat, social media) to respond to inquiries, resolve issues, and provide support
• Build strong, trust-based relationships with customers to promote loyalty and customer retention
• Proactively engage with customers to gather feedback, understand their requirements, and identify areas for improvement

Customer Support

• Assist customers in understanding the company's products or services, features, and benefits
• Troubleshoot and resolve customer complaints or concerns in a timely and efficient manner
• Collaborate with other teams (eg, technical support, sales, product) to address complex issues and ensure prompt resolution

Customer Onboarding and Training

• Guide new customers through the onboarding process, ensuring they have a smooth and successful start
• Conduct product or service training sessions to help customers maximize their use of the company's offerings

Customer Feedback and Surveys

• Develop and implement customer satisfaction surveys to assess customer experiences and identify areas for improvement
• Analyze customer feedback to identify trends and opportunities for enhancing the customer experience

Customer Engagement Strategies

• Collaborate with marketing teams to design and execute customer engagement strategies
• Create and manage customer loyalty programs, referral initiatives, and other customer-centric campaigns

Customer Success and Upselling

• Monitor customer usage and engagement to identify opportunities for upselling or cross-selling additional products or services
• Work closely with the sales team to nurture leads and turn them into successful customers

Data Analysis and Reporting

• Track and analyze key performance metrics related to customer engagement and satisfaction
• Prepare regular reports for management, highlighting trends and actionable insights

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