Manager - Customer Engagement Max Life Insurance

8.0 - 13.0 years

8 - 13 Lacs

bengaluru, karnataka, india

On-site

Max Life Insurance Company Limited is looking for Manager - Customer Engagement to join our dynamic team and embark on a rewarding career journey Customer Relationship Management Interact with customers through various channels (phone, email, chat, social media) to respond to inquiries, resolve issues, and provide support Build strong, trust-based relationships with customers to promote loyalty and customer retention Proactively engage with customers to gather feedback, understand their requirements, and identify areas for improvement Customer Support Assist customers in understanding the company's products or services, features, and benefits Troubleshoot and resolve customer complaints or concerns in a timely and efficient manner Collaborate with other teams (eg, technical support, sales, product) to address complex issues and ensure prompt resolution Customer Onboarding and Training Guide new customers through the onboarding process, ensuring they have a smooth and successful start Conduct product or service training sessions to help customers maximize their use of the company's offerings Customer Feedback and Surveys Develop and implement customer satisfaction surveys to assess customer experiences and identify areas for improvement Analyze customer feedback to identify trends and opportunities for enhancing the customer experience Customer Engagement Strategies Collaborate with marketing teams to design and execute customer engagement strategies Create and manage customer loyalty programs, referral initiatives, and other customer-centric campaigns Customer Success and Upselling Monitor customer usage and engagement to identify opportunities for upselling or cross-selling additional products or services Work closely with the sales team to nurture leads and turn them into successful customers Data Analysis and Reporting Track and analyze key performance metrics related to customer engagement and satisfaction Prepare regular reports for management, highlighting trends and actionable insights Role: Customer Success Manager Industry Type: Insurance Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate

Posted 6 days ago

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