Manager - Continuous Service Improvement

Job Description

We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. Discover the Role Drive Operational Excellence initiatives across all IT and Technology departments on a global scale. To achieve or surpass efficiency and improvement projects through-out the year. To engage in close collaboration with frontline management and Senior Leadership regarding process improvement proposals. To concentrate on the professional development of our Lean Six Sigma Leads, ensuring the effective implementation of various projects. Key Responsibilities Responsible for driving Operational Excellence initiatives IT/Technology Responsible in meeting/exceeding agreed financial benefits for the calendar year Work closely with frontline/middle management and Senior Leadership to drive process improvement ideas Coach and Mentor Lean Six Sigma Lead s in driving Lean Six Sigma projects using defined methodology Application of required Lean/Statistical tools as part of Continuous Improvement projects Publish and Review Process/Business Metric s on agreed schedule and identify improvement opportunities Conduct Lean Six Sigma training depending on the skill set Analyze business problems arising in respective processes and do needful support Responsible for Quantitative and Qualitative analysis, Problem Solving techniques, Root Cause Analysis, Quality Assurance practices and concepts Effectively play the role as trainer, coach, and mentor to the YBs, GBs, BBs in the team and Ops Responsible for Defining, Measuring, Improving & Implementing continuous improvements frameworks within the global teams Ensure new designed practices/processes and global initiatives are effectively and successfully implemented for the scoped teams from training to Sign Off (Improve Performance & Implement Change) Responsible for implementing and monitoring performance metrics [SLAs/KPIs] are in place and performance reviews in place to drive delivery to agreed timescales and quality Key Requirements Masters in any discipline, preferred with Engineering / Mathematics / Statistics discipline Certified Black Belt from reputed institute, preferable Indian Statistical Institute, American Society for Quality, etc. Minimum 12 years of experience in the role of Operational Excellence Minitab Proficiency Preferred with an experience of working with global resources Preferred candidate with having knowledge on ISO/CMMI/ISMS requirements Experience in mentoring Lean Six Sigma GB & BB projects and training resources Competencies and Skills Must possess the ability to lead, work with teams, be part of a team, and understand team dynamics (forming, storming, norming, performing) Able to influence change & effectively manage stakeholders across the globally Builds and maintains strong working relationship with team across globe Highly developed sense of integrity and commitment to operational excellence Demonstrated leadership/management skills Soft Skills: Must possess the ability to lead, work with teams, be part of a team, and understand team dynamics (forming, storming, norming, performing) Able to influence change & effectively manage stakeholders across the globally Builds and maintains strong working relationship with team across globe Highly developed sense of integrity and commitment to operational excellence Demonstrated leadership/management skills Preferred Tools Knowledge: Minitab R Studio Python BI Tools What s in it for you? Pathways for career development Work with colleagues and clients around the world on interesting and challenging work. We provide internal career opportunities, so you can take your career further within TMF. Continuous development is supported through global learning opportunities from the TMF Business Academy. Making an impact You ll be helping us to make the world a simpler place to do business for our clients. Through our corporate social responsibility program, you ll also be making a difference in the communities where we work. A supportive environment Strong feedback culture to help build an engaging workplace. Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best. Other Benefits Marriage Gift policy Paternity & Adoption leaves Interest free loan policy Salary advances policy Well-being initiatives We re looking forward to getting to know you!