Manager - Content Review - Ops Lead - English

5 - 9 years

0 Lacs

Posted:1 week ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The role of Manager, Content Moderation Ops Lead at Genpact involves actively using internet and online applications to identify areas for operational improvement. The responsibilities include responding to customer inquiries, resolving people issues, leading operations, meeting people management metrics, driving continuous improvement initiatives, developing measurement systems, communicating with customers, setting team goals, coaching and mentoring, and leading process transformations. The qualifications required for this role include a graduate degree, relevant BPO/KPO experience, team management experience, customer management exposure, English fluency, flexibility to work in a 24*7 environment, and preferred skills in analytics, communication, lean six sigma, client calls, and MS-Office proficiency. The position is based in India-Hyderabad and is a full-time role with a focus on operations.,

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Genpact

Business Consulting and Services

New York NY

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