Manager- Collision Business & Strategy

An experienced and dynamic Regional Collision Business Manager to lead and significantly grow our collision repair business across the IMG (International Market Group where Australia, Thailand, Middle East, South Africa are key markets). This pivotal role is responsible for driving revenue and profitability by developing and executing strategic initiatives, create a strong collision ecosystem, optimizing operational performance, and fostering strong relationships with key internal and external stakeholders. The person will lead a dedicated team, guiding them to achieve ambitious growth targets and solidify our position as a leader in the collision repair ecosystem.

• Education:

• Experience:

  • Minimum of 8-10 years of progressive experience in the automotive collision repair industry, with a strong understanding of bodyshop operations, parts sales, and insurance relations.

  • Proven track record of success in a management or leadership role, specifically in business development, sales, or strategic planning within a regional or multi-market context.

  • Demonstrated experience in managing budgets, P&L responsibility, and driving revenue growth.

  • Experience leading and developing a team.

• Skills:

  • Exceptional strategic thinking and analytical capabilities, with the ability to translate data into actionable insights and business plans.

  • Strong financial acumen and understanding of business drivers in the collision sector.

  • Excellent communication, negotiation, and presentation skills, capable of influencing stakeholders at all levels.

  • Proven ability to build and maintain strong relationships with internal teams, dealer networks, and external partners (e.g., insurance companies).

  • Proficiency in project management and change management methodologies.

  • Advanced proficiency in business intelligence tools.

Key Responsibilities:

• Strategic Leadership & Growth:

  • Develop, implement, and oversee comprehensive regional collision strategies in close collaboration with the Collision Market Lead and the Global Collision Business Development team, ensuring alignment with global objectives and delivering sustained business growth for IMG Markets.

  • Identify market opportunities and competitive threats, formulating proactive strategies to expand market share and enhance profitability across all collision channels.

• Performance Management & Analytics:

  • Lead regular Collision Business Scorecard reviews, tracking and analyzing key performance indicators (KPIs) to monitor business health, identify areas for improvement, and ensure accountability across the team.

  • Conduct in-depth collision business analysis to pinpoint growth opportunities within dealership-owned bodyshops, certified bodyshops, and parts revenue generated through wholesale channel partners, working with market leads to execute actionable plans.

• Innovation & Best Practice Development:

  • Champion the exploration and implementation of new initiatives and technologies to drive collision business growth, such as advanced collision data collection and bidding platforms (e.g., CollisionLink or alternatives), enhanced insurance tie-ups, and robust bodyshop certification processes.

  • Facilitate the sharing of best practices and successful strategies across markets, providing expert support to local teams for the adoption of new programs and initiatives, including promoting parts sales to independent body shops (complimenting trade club / professional service network where applicable).

• Product & Network Expansion:

  • Collaborate strategically with the RPP (Engineering) team to identify and release potential collision parts and child parts, capturing further market opportunities and expanding our product offering.

  • Lead the development, implementation, and ongoing management of the IMG FCCN (Ford Certified Collision Network) workstream, ensuring program effectiveness, compliance, and network expansion.

• Partnership & Stakeholder Engagement:

  • Act as a primary liaison with the ESB (Extended Service Business) team to foster and promote strategic insurance tie-ups and develop innovative insurance programs that drive business to our certified network.

  • Cultivate strong relationships with dealership partners, certified bodyshops, wholesale channel partners, and other external stakeholders to ensure collaborative success.

• Financial Planning & Budget Management:

  • Oversee the comprehensive collision business planning and budget process for the region, ensuring efficient allocation of resources and adherence to financial targets.

  • Monitor financial performance against budget, implementing corrective actions as necessary to achieve profitability goals.

• Team Leadership & Development:

  • Lead, mentor, and develop a high-performing team, fostering a culture of excellence, collaboration, and continuous improvement.

  • Set clear objectives, provide regular feedback, and support the professional growth of team members.