Manager Clearance Operations

Who we are

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

Awards

• FedEx has consistently ranked among the top 20 in the Worlds Most Admired Companies report, published in FORTUNE magazine, since 2001
• Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023

What will you do:

• Oversee and manage Clearance & Brokerage Operations across assigned departments/locations, ensuring compliance with customs regulations and organizational policies.
• Lead and supervise Brokerage Administrative Services, optimizing efficiency, accuracy, and timely documentation to support seamless cross-border trade.
• Ensure high-quality Clearance Customer Service by resolving issues promptly, aligning with service standards and client expectations.
• Supervise Cage Handling operations, maintaining accuracy in documentation, cargo handling, and customs submission for secured goods movement.
• Apply strong Customs Regulatory knowledge to ensure compliance with local and international clearance laws and to support smooth operational execution.
• Utilize strong Leadership skills to guide teams, foster a culture of accountability and performance, and support individual development.
• Demonstrate effective Planning & Organizing skills to allocate resources, prioritize tasks, and meet tight deadlines across multiple clearance functions.
• Exercise sound Judgement & Decision-Making skills in resolving operational and compliance-related issues swiftly and accurately.
• Use Analytical skills to assess process performance, identify areas of improvement, and implement corrective actions or enhancements.
• Deliver clear and professional Presentations to internal stakeholders or regulatory authorities, articulating performance, compliance updates, and strategic initiatives.

You will be a great fit if you:

• In-depth knowledge of customs regulations for navigating complex compliance requirements.
• Strong analytical skills for assessing data and identifying trends impacting clearance operations.
• Proven experience in team handling to effectively lead and motivate a diverse group.
• Excellent communication skills for collaborating with team members, stakeholders, and external partners.
• Fluency in English is mandatory; knowledge of Kannada and Hindi is an added advantage.
• Minimum of 9-11 years of relevant experience, with at least 3 years in a team handling role.
• Preferably experienced in the logistics, transportation, or airline industry.

What you can expect

• Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects
• A supportive and inclusive work environment.
• Mentorship and guidance from industry professionals.
• Exposure to real-world projects.
• Valuable skills and experience to enhance your resume.
• Opportunity to enhance your knowledge by using the Tuition Assistance program that will help you abreast with the updates & knowledge in your field.

Our Commitment

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested to join Team FedEx?

Everyone at FedEx has a part to play. Its about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.