Manager Cabin Crew Welbeing

Role

To foster a culture of collaboration and crew well-being through engagement programs, feedback-driven initiatives, and cross-functional alignment. Support operational needs by managing base transfers, reducing long non-availability, and providing timely assistance to crew members.

Key Responsibilities

• Foster a culture of collaboration and camaraderie among cabin crew, ensuring a motivated team committed to exceptional service and safety standards.
• Act as a liaison between crew and management, addressing concerns while aligning operational goals with crew well-being and engagement.
• Design and manage engagement programs focused on retention, recognition, diversity, wellness, and workplace positivity, while providing administrative and operational support.
• Drive reduction in controllable long non-availability and manage base transfer requests in line with operational headcount needs.
• Develop morale-boosting initiatives using crew feedback and performance data, and integrate engagement strategies into broader company objectives.
• Conduct roadshows to promote crew engagement, well-being, and policy awareness across bases and AITA.
• Oversee crew well-being processes and offer timely support and assistance to crew members as needed.

Minimum Education Requirements

• Bachelor’s degree in aviation management, Business Administration, or a related field
• Preferred: Master’s degree in aviation management, Business Administration, or a related field

Minimum Experience Requirements:

• Prior experience as cabin crew, including a minimum of 3 years in a lead crew role
• At least 5 years of experience in a ground role, specifically managing employee well-being