Manager - Business Operations

Role Overview: As a category manager at Urban Company, you will be responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered. This role involves working closely with service professionals in your city, deep diving on key business problems, and implementing growth and quality improvement initiatives in sync with category heads at the central level. Your analytical skills will be put to the test as you tackle daily operations, partner onboarding, and service quality improvement. You will need to run tight processes and SOPs related to partner onboarding and service quality to ensure a seamless experience for customers. Key Responsibilities: - Onboard the right quality supply to ensure demand fulfillment with the right customer experience - Ensure smooth daily operations in your city with no breakage - Implement growth and quality improvement initiatives in collaboration with category heads at the central level - Build strong relationships with service professionals in your city - Utilize analytical skills to identify and propose solutions for key business problems - Conduct on-ground research to understand real issues and improve customer experience and partner onboarding - Maintain tight processes and SOPs related to partner onboarding and service quality improvement Qualifications Required: - Bachelor's degree is mandatory - Strong analytical skills - Proven ability to hustle and get things done - Comfortable working in a fast-paced environment with a focus on solving ambiguous problems and achieving outcomes Additional Company Details: Urban Company offers a great work environment with massive ownership and growth opportunities. You will experience the energy and hustle of a startup combined with the processes and depth of a big organization. Expect to work with inspiring individuals who are dedicated to your growth and learning. By joining Urban Company, you will be part of a mission to transform customer and partner experience, supported by the latest tools and technology provided by the company. Additionally, health insurance benefits are available for you and your family. If you are excited about deep problem-solving at scale and thrive in a fast-paced work environment, Urban Company is looking forward to meeting you and discussing further.,