Manager - Business Excellence

As the Business Excellence Manager in the Existing Installation Sales department at Schindler Elevators, you will play a crucial role in enhancing overall management, driving process improvements, and ensuring the delivery of exceptional support. This role involves collaborating with cross-functional teams, analyzing Maintenance processes, researching the market landscape, and implementing strategies to optimize the performance of the service team members. Utilize data analytics tools to assess the performance of maintenance processes and identify opportunities for improvement. Generate reports and present findings to senior management, providing recommendations for improvement within Maintenance processes and Tools. Lead and facilitate process improvement initiatives within the department to streamline sales processes and enhance customer experience. Project management for regular CAPEX initiatives and effective spare parts management, with a strong focus on digital transformation. Collaborate closely with various departments, including Sales, Finance, and Customer Service, to understand their needs and ensure alignment with the overall business objectives. Be a part of the team that designs and implements comprehensive training programs to enhance the skills and knowledge of the Frontline teams. Map out development journeys for frontline teams, ensuring alignment with career progression and business goals. Foster a culture of continuous improvement within the Existing Installation team through training, awareness programs, and recognition of achievements. Qualifications: Proven experience in business process improvement and quality management, preferably within a process transformation. Strong project management skills and experience working in cross-functional teams. Excellent analytical and problem-solving abilities. Strong communication and interpersonal skills. Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.,