Manager - Business Analyst

You could be the right candidate if you

• Understand & craft successful product conceptualization & delivery by synthesizing the intersection of market environment, consumer behavior & business ambition
• Can empathize well with & understand the motivations of users
• Have proved expertise in User Research, Processes for creating Personas, Customer Journey Maps & User Flows
• Understand existing mental models & expectations of users based on contemporary experiences
• Have an exceptional eye for visual and interaction details
• Can communicate design decisions effectively
• Ability to present your design strategy and persuade stakeholders while solving user problems creatively and effectively
• Ability to act as an indispensable member of the product delivery team throughout all phases of product development
• Comfortable with Agile/iterative project management methodologies
• Ability to identify metrics & analytics to track impact of design decision through quantitative data
• Collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to design & implement solutions
• Have a curious mind; measure what really matters and can design subsequent iterations basis insight
• Hands on knowledge of behavioral analytics platforms, BI tools and SDLC tracking tools
• Are passionate about operating interactively

This could be the gig for you if you

• Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas.
• Are comfortable progressively iteratively while balancing the need for a minimal level of service a digital asset should provide when a customer engages with it
• Can identify raw stones and iteratively polish them into shining diamonds.
• Like to work in a space where everyone can see what others are doing
• Take help from others when stuck and encourage others when there are setbacks
• Take full responsibility for your own output while thinking wing to wing across the organization; to solve for the customer
• Have 6-8 years of total experience with atleast 3 years domain experience in any of these sectors health insurance, wellness, payments, financial services ecommerce, insurance core systems, health tech, insure tech tele-sales & non voice customer servicing platforms, loyalty platforms