Manager Branch Operations

Job Description Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers. Across Asia, where wealth pools are growing faster than in any other region. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs. We are currently seeking an experienced professional to join the Manager Service and Operations Support team. Job Introduction In the Service and Operations sector, a range of customer service management responsibilities await. These include validating and approving transactions in the core banking system for both customer and bank-initiated requests, alongside processing tasks aimed at improving service delivery. Prioritizing efficient process development is key to fostering ongoing enhancements in service and operations. Moreover, coaching and upskilling team members to boost their expertise and competencies are vital aspects of the role. The position entails executing various duties within the team to uphold operational excellence. Principal Accountabilities Approving/validating instructions for creating, amending, canceling, or closing products/services and administering products from stakeholders. Conducting remediation activities for operational tasks. Ensuring error-free approval of instructions and remediations. Providing timely responses to requests from internal, external stakeholders, and customers. Utilizing digital tools like bulk data capture, Lite automation, and macros for validating servicing requests. Responsibilities include: Approving/validating servicing requests for HSBC Customers following established procedures and regulatory policies. Coaching colleagues for skill enhancement. Using product knowledge to address customer needs. Supporting colleagues in delivering customer service and reducing operational requirements. Continuously assessing processes for enhanced efficiency. Creating and managing Operational Management Information. Requirements Role Requirements / Education Qualifications / Certifications / Experience: 2 to 5 years of experience Comprehensive understanding of Banking systems & processes Profound knowledge of relevant regulations & guidelines Familiarity with Group Policies and Procedures for audit and compliance Hands-on experience in Branch Banking Useful Link Link to Careers Site: Click HERE You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India Show more Show less