Principal Responsibilities
Operations
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The job holder will be required to approve/validate instructions to create, amend, cancel or close existing products or services and/or the administration of products received from various stakeholders
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Process remediation activity relating to various operational activities
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Ensure there are no defects while approving instructions or remediations
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Ensure timely response for the requests received through internal and external stakeholders, customers etc
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Handle various digital tools like bulk data capture tools, Lite automation tools, macros etc for validation of various servicing requests / instructions as applicable
Operational effectiveness and control
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Approving /Validating the servicing requests processed by the staff for HSBC Customers in line with the laid down established and documented procedures, regulatory policies
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Coaching and development of colleagues to improve skills and capability
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Use knowledge of products, processes and procedures to address customer needs both through the team and individually
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Support colleagues to deliver service to customers at first point of contact through the reduction of operational requirements
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Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations
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Development and maintenance of Operational Management Information
Tasks and responsibilities of the job holder may include some or all of the following
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Development and maintenance of Operational Management Information
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Carry out unit administration activities
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Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients
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Support frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements.
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Use knowledge of products, processes and procedures to address customer needs both through the team and individually
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Coaching and development of colleagues to improve skills and capability
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Approving / Validating servicing requests for HSBC Customers
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Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures
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Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations
Management of Risk
(Operational Risk / FIM requirements)
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Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks
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Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control
Observation of Internal Controls
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Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner
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Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators
Requirements
- University (BA) or (BS)
- Thorough knowledge of the Banking systems & processes
- In depth knowledge and understanding of the regulation & guidelines as applicable
- Knowledge of Group Policies and Procedures for audit and compliance
- Branch Banking experience
Additional Information
- Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required
