Manager - Applications Engineering

The role of an Applications Manager is to serve as the primary technical products liaison for customers. You will be responsible for analyzing customer needs and providing efficient product design and development engineering solutions. Your duties will include coordinating product materials, manufacturing processes, testing, quality control, project management, and troubleshooting to ensure successful project development and release. You will also oversee the CAE team's priorities in collaboration with the global CAE team. Working closely with departments such as QC, R&D, and Production, you will play a key role in introducing new products to the market while enhancing customer satisfaction and business retention. You are expected to leverage your advanced technical knowledge to offer technical assistance, coaching, and mentorship to team members. Under the guidance of the Director of Engineering & Project Management, you will lead the training and development of Technical Sales Engineers (TSEs) in India. This entails managing employees, making employment decisions, and conducting performance reviews. Additionally, you will collaborate with the global Inside Sales team and TSEs to support global projects through program management, presentations, and training activities. Your key responsibilities will include: - Managing the daily activities of TSEs by providing technical support, leadership, and mentoring - Ensuring timely responses and actions towards customers and applications, and reporting KPI results to the Director of Engineering & Project Management - Maintaining uniformity in quotations department-wide according to company standards - Driving new product commercialization projects by identifying and eliminating obstacles, setting clear tasks, and providing timetables for customers - Reviewing technical inquiries and recommending suitable hot runner systems to customers and sales representatives - Attending technical review meetings, mold design reviews, and mold start-ups to ensure successful application of hot runner systems - Keeping abreast of technological developments related to hot runners systems through training and industry meetings As the Applications Manager, you will oversee the TSE activities, conduct performance reviews, and manage resources. You will also act as a resource to other departments to resolve issues and suggest product improvements. Your decisions will have a significant impact on customer relations in the medium and long term, and you will be responsible for creating customer-centric approaches to enhance customer satisfaction and loyalty. To qualify for this role, you must have a University Degree in Engineering with a minimum of twelve years of related experience or equivalent. Experience with SAP or an ERP system is preferred. Strong leadership skills with at least 4-5 years of experience in a leadership role are required. Additionally, you should possess excellent communication skills, attention to detail, and the ability to interpret technical documentation. Milacron, the company you will be working for, is a global leader in the plastic technology and processing industry, offering highly engineered systems to customers worldwide. As part of Hillenbrand, an industrial company providing processing equipment and solutions globally, you will be contributing to shaping solutions that serve various industries.,