Management Trainee

Contactx Resource Management Pvt. Ltd.

2 - 5 years

3 - 6 Lacs

gurugram

Posted:3 hours ago| Platform:

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Skills Required

b2c collection order to cash customer service customer queries collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

Leading BPO is hiring for B2C collection process
Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
Respond to email /phone queries on disputed invoice
Research and analyze the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to supervise and supervise the past dues
Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
Work as a standout colleague to process any ADHOC request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
Raise problems to senior staff members and or management as appropriate.
KPIs in collections voice- RPC(right party contact)/Dollar per hour metric
B2C KPIs
Should have worked on FDCPAs/US laws
Conversion in collections
Target Org: Provana/Encore/Astra/IQor/ELI/Fare portal.
Any Graduate

Contact Number

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