Managed Services Associate, Research Office Global

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability. Join our team as the expert you are now and create your future.

Joining the Huron team means you ll help our clients evolve and adapt to the rapidly changing research environment and drive optimization in the existing business operations.
Position Summary
In this role as Managed Services Associate, you will be joining a vibrant cross-shore team and be responsible for executing a portion of the overall Research Office portfolio. This Associate team will expand on their existing research foundation and through use of innovative problem solving and analytical thinking, you will collaborate with team members to propose unique solutions for a wide range of clients across the research industry. The Associate team will contribute to Research Office by developing coverage analysis reports, study budgets, study calendars and other clinical trial documentation. You will get experience with CRM tools, our proprietary Huron Research Suite technology, clinical research protocols, and workflow facilitation in other regulatory areas of the business.
This is an exciting opportunity to join a team that is heavily focused on growth.
RESPONSIBILITIES:
As a Managed Services Associate on our Global team, some of your responsibilities may include:
- Managing your workload across multiple clients and ensuring target dates are met
- Supporting Client Leads by Preparing and managing client communications
- Supporting Client Leads through Quarterly Report generation and updates
- Protocol review and interpretation to support Coverage Analysis and Calendar Builds
- Interpretation of applicable guidelines, including National Coverage Determinations and Local Coverage Determinations, and applying to various sponsor protocols
- Provide leadership for our Analyst team and support their development and growth
- Analyzing workflows across various clients to identify escalation points
- Engaging in continuous improvement efforts to help solidify foundations for growth
- Collaborating with internal team members during projects, including presenting key takeaways, communicating project updates, and organizing overall project logistics
- Updating workplans to support overall project execution
CORE QUALIFICATIONS:
- Bachelors degree required
- 3-5 years relevant workflow execution or process improvement experience in a team-based environment within research operations
o Experience within clinical research or sponsored awards is a plus
o Experience supporting client communication and delivery a plus
- Proficient in Microsoft office (Word, PowerPoint, Excel)
- Eagerness to engage in ongoing professional development and apply skills in the workplace to foster a continuous improvement environment
- Familiarity with clinical trials policy, research billing rules, and regulatory compliance
- Experience with clinical trials management systems
- Strong written and verbal English skills
- Effective critical thinking, problem-solving, and analytical skills; attentive to detail
- Capable of maintaining a 3-4 hr overlap with US Eastern Time.
- Located in or near Bangalore; role requires individual in office