Malayalam Telecalling Team Leader

Outbound Calling: Contacting potential and existing customers to generate interest, explain products or services, and schedule appointments or sales.  Inbound Call Handling: Answering calls from customers to address their questions, resolve issues, and provide support.  Lead Generation & Sales: Identifying and following up with potential customers to turn them into leads and ultimately close sales.  Customer Interaction: Engaging with a high volume of customers while maintaining professional conduct and a positive tone.  Record Keeping: Documenting customer details, call outcomes, and feedback accurately for future reference and follow-up.  Product Knowledge: Gaining thorough knowledge of the products or services being offered to effectively explain features and benefits.  Essential Skills Communication: Exceptional verbal and written communication skills to interact clearly and effectively with a diverse range of customers.  Persuasion: The ability to convince customers of the value of a product or service to drive sales or achieve objectives.  Active Listening: Paying close attention to customer needs and concerns to provide relevant solutions and build rapport.  Problem-Solving: Effectively resolving customer complaints and addressing issues that arise during phone interactions.  Organizational Skills: Managing multiple tasks, maintaining customer databases, and tracking progress efficiently.  Computer Proficiency: Basic computer skills for data entry and managing customer relationship management (CRM) systems.