Make-to-Order Associate : Jewellery

Job Title: Make-to-Order Operations Executive

Location: Koregaon Park, Pune

Company: Palmonas

Experience: 1-2 Years exp in Jewellery

About Palmonas

Palmonas is a fast-growing D2C jewellery brand redefining modern demi-fine jewellery for today’s generation. We combine creativity, craftsmanship, and performance-driven marketing to scale our digital presence and deliver exceptional brand experiences.

Job Summary:

The Gold MTO Operations Executive is responsible for managing the made-to-order (MTO) workflow between customers, stores, and vendors. This role requires strong coordination, communication, and follow-up skills to ensure timely delivery of customized jewellery orders. The ideal candidate must have prior experience in the jewellery industry, with a deep understanding of product specifications, gold purity standards, design customizations, and vendor management.

Key Responsibilities:

Vendor Coordination:

• Liaise with gold vendors for order placement, production timelines, and delivery management.
• Maintain strong working relationships with vendors to ensure smooth fulfilment of MTO requirements and resolve issues proactively.

Order Management:

• Process customer-specific MTO orders from retail stores and online channels.
• Review order details including customization requests, size, gold purity, weight expectations, and pricing.
• Ensure accurate and timely communication of order specifications to vendors.

Store & Customer Communication:

• Coordinate with retail store teams for customer specifications and order updates.
• Handle queries and communicate production status or delivery timelines to store staff and customers.
• Address discrepancies or modification requests with professionalism and attention to detail.

Quality & Compliance:

• Verify product alignment with customer expectations regarding design, hallmarking, and weight.
• Ensure adherence to company processes, quality standards, and industry regulations.

Documentation & Reporting:

• Track orders, maintain MTO logs, and update internal systems with status updates.
• Prepare weekly reports on MTO performance, vendor efficiency, and turnaround times.

Qualifications & Skills:

• Graduate with 2–4 years of experience in the jewellery industry, preferably in operations or procurement.
• Strong understanding of the jewellery production process, gold purity standards, and custom order workflows.
• Excellent communication skills with proficiency in English.
• Strong coordination and follow-up ability with high attention to detail.
• Proficiency in MS Excel and ERP systems (experience with jewellery-specific software is a plus).
• Customer-focused with strong problem-solving skills.

Preferred Attributes:

• Knowledge of 9kt, 14kt and 18kt gold, hallmarking standards, and manufacturing processes.
• Experience working with jewellery vendors or manufacturers.
• Ability to multitask and handle multiple stakeholders under tight deadlines.

Interested candidates can share their CV via mail - hr@palmonas.com / pune.momin@palmonas.com

Address: - Office No 501/502/503/504/505(A), 5th Floor, Verdant 84, Plot 1, Lane Z, Koregaon Park Annexe, Mundhwa, Pune, Maharashtra 411036.
Website: - www.palmonas.com

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person