Posted:3 days ago|
Platform:
Work from Office
Full Time
MAJOR DELIVERABLES:-
1. Calling customers who place an inquiry for a watch/Jewellery/lifestyle/repair and service on the website or any other online platforms including social media handles and ensuring a healthy lead to sales conversion ratio.
2. Managing leads and organised reporting on leads and deliverables.
3. Ability to achieve the budgeted sales targets or brand focus targets.
4. Interacting with customers telephonic-ally & at store. Converting them into successful sales
5. Ability to maintain relationships with clients by providing support, information, and guidance; researching, recommending and selling new/ alternative/ organisation focused products.
6. Ability to build and sustain a symbiotic relationship with the staff at the stores on a pan India level.
7. Aptitude to understand the product (aesthetics and technicality) - brands, watches/Jewellery/lifestyle/repair and service along with an ability to understand customer preferences, industry trends, stock keeping etc.
8. Ability to adapt to changing requirements within the department from time to time.
9. Ensure end to end coordination of the lead management cycle including providing after sales service support to customer if need be and troubleshooting his concerns.
10. Ensure premium level of calls and client satisfaction in all interactions.
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