Loyalty Incharge

3 - 4 years

2 - 4 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Duties and responsibilities

  • Monitoring the generic works doing from Information desk: handling customer complaints, mail approval, addressing any kind of customer queries with prompt reply.
  • Stock maintaining and monitoring: collecting and submitting vouchers to and fro from accounts bank and providing desk for publishing in app.
  • Generic works with HO team: New feature additions, bugs reporting and resolving
  • Reports generation and Data mining: data should be properly analyzed to generate results from data, Redemption reports comparison etc.
  • Budget and loyalty calendar preparations
  • Customer engagement programs
  • Approval for all mail communication from desk and back end
  • Monitoring the backend: finding any deviation in daily reports, audits to be completed on time
  • Revenue and Voucher generation through SOH: Revenue and vouchers need to be generated as per the KRA.
  • App improvements and updates: application should be well maintained enough to increase the customer engagement, contest handling.
  • Employees handling: duty roaster
  • Digital marketing, and promotional activities: social media marketing and other promotional activities like leaflets, creatives, etc
  • Meetings: vendor meetings are conducting for better working culture, loyalty team meeting conducting to share the updates with team members.
  • Implementing new projects.


Interested Candidate can drop their Cv @Careers9425@lulugroupindia.com Or Reach out Mob : +91 8712631806

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Lulu Group logo
Lulu Group

Retail, Grocery

Abu Dhabi

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