Logistics/Freight Forwarding Inside Sales Representative in Night Shift

Title : Inside Sales Representative (ISR) Department: Sales Location: On-site – Noida, India Experience Required: 3+ Years in B2B Sales (Freight Forwarding experience required)

Note: people with experience in only Freight Forwarding/Logistics from Delhi NCR apply. Others will be rejected.

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About the Role:

We’re looking for a driven and proactive Inside Sales Representative (ISR) with strong communication skills and prior experience in freight forwarding. You’ll be responsible for handling inbound leads, converting them into opportunities, and engaging with potential customers via phone, chat, and email.

This is a work-from-office role based in Noida, India — ideal for someone who thrives on live customer interaction, has a sharp sales instinct, and understands the nuances of the logistics and freight industry.

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Key Responsibilities:

· Respond promptly to inbound leads via calls, live chat, and email

· Qualify prospects and understand their freight or fulfillment needs

· Build strong rapport with customers by offering tailored solutions

· Prepare and follow up on quotations and shipping proposals

· Coordinate with internal teams to ensure smooth booking and onboarding

· Maintain accurate records of all customer interactions and updates in CRM (e.g., Zoho)

· Proactively follow up with prospects to drive conversions

· Meet weekly/monthly targets for deals closed and leads handled

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Required Skills & Experience:

· 3+ years of experience in B2B inside sales or customer-facing roles

· Prior experience in freight forwarding or logistics is strongly preferred

· Excellent communication skills — verbal and written

· Strong calling skills with the ability to handle high call volume

· Comfortable managing live chat and email communication with multiple clients

· Solid understanding of domestic and international shipping processes

· Familiarity with CRM tools (Zoho, HubSpot, Salesforce, etc.)

· Ability to manage multiple leads and conversations in a fast-paced environment

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Preferred Qualities:

· Freight knowledge across Air, Ocean, and LTL/FTL Trucking

· A customer-first mindset with consultative selling skills

· Self-starter with good organizational habits

· Ability to stay calm and professional in high-pressure scenarios

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Why Join Us?

· Be part of a dynamic, growth-oriented logistics team

· Get exposure to global freight operations and fulfillment services

· Learn from experienced leadership and cross-functional teams

· Opportunity to grow into account management or enterprise sales

· Work from a modern office located in Noida, India