Logistics & Fulfilment Executive

Job Title: Logistics & Fulfilment Executive

Location: Chennai

Department: Operations

Job Type: Full-time

About Us: SILAII is India’s leading premium sculpture home décor brand, specialising in creating fine arts sculptures and souvenirs that bring cherished memories to life. We’re known for our exceptional craftsmanship, making grand sculptures accessible for personal collections and gifting.

Role Summary:

We’re looking for a process-driven Logistics & Fulfilment Executive to manage daily order dispatches, track shipments, handle returns, and ensure smooth coordination across our operations. This role is critical to delivering an exceptional customer experience - timely, accurate, and damage-free.

Key Responsibilities:

• Process daily orders from platforms like Shopify, Amazon, etc., and coordinate with the dispatch team for packing and handovers.
• Schedule courier pickups, track shipments, and proactively resolve delivery issues with partners like Delhivery, Blue Dart, etc.
• Manage return and exchange requests, arrange reverse pickups, update statuses, and coordinate with the support and finance teams for refunds.
• Update order and return statuses in internal dashboards. Work with the inventory team to monitor stock levels and maintain accuracy across platforms.
• Maintain dispatch and return logs, prepare weekly performance reports, and ensure all shipments are properly documented and invoiced.

We’re Looking For:

• 1 – 3 years of experience in e-commerce logistics or dispatch roles.
• Strong coordination and communication skills.
• Proficiency in Excel or Google Sheets.
• A problem-solving mindset with a strong sense of urgency and ownership.
• Ability to multitask in a fast-paced environment.
• A graduate in Business, Logistics, or Supply Chain (preferred).
• Based in or willing to relocate to Chennai.

Education: Bachelor’s degree/diploma in Business, Retail, Marketing, or related fields (preferred)

Compensation: Annual CTC: ₹1.8 – ₹5.5 Lakhs (based on experience and interview performance)

Apply Now: Send your resume to HR@SILAII.COM or Call/WhatsApp at 90875 88802.

Immediate joiners from Chennai or nearby are preferred.

Job Types: Full-time, Permanent

Pay: ₹180,000.00 - ₹550,000.00 per year

Benefits:

• Health insurance

Schedule:

• Day shift

Application Question(s):

• Are you an immediate joiner?

Location:

• Velachery, Chennai, Tamil Nadu (Preferred)

Work Location: In person