Logistics Customer Service Representative (CSR) in Night Shift

Job Title: Customer Service Representative (CSR) in Night Shift in Noida

Joining date asap.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat regarding order status, shipping, and returns
• Monitor and manage order fulfillment processes to ensure timely delivery
• Coordinate with warehouse and logistics teams to resolve issues and expedite orders
• Track shipments and update customers on delivery timelines
• Handle complaints and escalate complex issues to supervisors when necessary
• Maintain accurate records of customer interactions and transactions
• Assist in improving fulfillment workflows based on customer feedback

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)
• 1–2 years of experience in customer service or order fulfillment
• Strong communication and problem-solving skills
• Familiarity with CRM systems and order tracking software
• Ability to multitask in a fast-paced environment
• Detail-oriented with a focus on accuracy

Additional Skills

• Experience in e-commerce or logistics
• Knowledge of inventory management systems